Find answers to common questions about the LoanMatrix smart lending platform.
LoanMatrix is a cloud-based, end-to-end loan management software for NBFCs, MFIs and Co-operative Societies, with 27+ modules covering lead management, KYC, loan lifecycle, EMI collection, recovery and RBI-compliant reporting.
Yes. LoanMatrix can be hosted on your own server or a private cloud, so no data is shared with third parties. All data is encrypted in transit over HTTPS, with password + optional OTP login and auto-logout for inactive sessions.
Yes. LoanMatrix auto-generates the full EMI amortization schedule at disbursement and sends automated pre-due, final and overdue reminders over WhatsApp, SMS and Email — no manual follow-up needed.
Yes. Loans are automatically classified per RBI guidelines based on Days Past Due — Standard, SMA-0/1/2, Sub-Standard, Doubtful and Loss — with automatic provisioning calculation for each category.
Yes. Customers can pay more than the regular EMI or close the loan early, and the outstanding balance adjusts automatically. Loans are auto-closed once a prepayment covers the full outstanding amount.
Yes. LoanMatrix integrates UIDAI-authorized Aadhaar/PAN verification APIs and pulls CIBIL, Experian, CRIF or Highmark credit bureau reports with one click, including automatic loan-eligibility interpretation based on the credit score.
Yes. The Collection Agent app (Android 5.0+ / iOS 13+) lets field agents view daily collection lists, record payments with GPS location and photo proof, work fully offline, and syncs automatically once back online.
Yes. The Member Self-Service Portal lets customers securely log in via OTP or password to view loan summaries, EMI schedules, payment history and interest certificates — without calling your office.
Yes. LoanMatrix supports API-based eSign via Digio, LeegAlity or eMudhra using Aadhaar OTP authentication, legally valid under the Information Technology Act, 2000, with a signature-pad fallback for testing.
LoanMatrix provides 4 user portals — Admin, Employee, Collection Agent and Member — with role-based and branch-wise access control, so staff only see the data relevant to their branch and role.
Yes. LoanMatrix is built to scale from a single branch processing a few dozen loans to multi-branch NBFCs with thousands of accounts, with pricing structured to be affordable for small and growing finance companies.
Yes. LoanMatrix offers a free 30-day demo so you can test it on your own workflow before paying anything, with pricing built to fit small and mid-sized NBFC budgets — contact our team for a quote based on your loan volume.
Yes. The Collection Agent mobile app works offline, captures GPS location and photo proof of payment, and syncs automatically once back online — built specifically for field collection teams across India.
Yes. LoanMatrix supports vehicle loan management with flexible EMI structuring, PDC (post-dated cheque) tracking, and field recovery tools — suited for two-wheeler, four-wheeler and used-vehicle finance.
Yes. LoanMatrix includes role-based agent panels for field and collection staff, plus multi-branch management with branch-wise data isolation, so each branch only sees its own loans and collections.
Yes. The Collection Agent app captures GPS location and photo proof at the time of each visit or payment, giving supervisors real-time, verifiable visibility into field recovery activity.
Yes. LoanMatrix works well for new and growing lending businesses in India — you can start with core modules like lead management, KYC and EMI collection, and scale up to the full 27+ module platform as your loan book grows.
Yes. LoanMatrix supports group lending workflows for SHGs and JLGs alongside standard NBFC lending, with both group-level and member-level tracking, making it suitable for MFIs and rural finance companies.
