October 15, 2025
Recovery is where most lending businesses lose visibility — once a loan goes overdue, it's easy for a case to sit untouched for weeks. Here's how a structured recovery management system fixes that.
Classify before you chase. RBI-compliant NPA/SMA classification (Standard, SMA-0/1/2, Sub-Standard, Doubtful, Loss) tells you exactly which accounts need urgent attention versus routine follow-up — instead of treating every overdue account the same.
Assign, don't just list. Recovery cases should be assigned to specific field agents by PIN code or area, with clear targets, not left in a shared spreadsheet nobody owns.
Track visits, not promises. A recovery agent app with GPS-based visit verification and photo proof gives supervisors real evidence of field activity — not just a verbal update at day's end.
Separate recovery from regular EMI. When a written-off account eventually pays, that recovery payment should be recorded separately from normal EMI collection, so your accounting stays clean.
Measure agent-wise performance. Collection target vs. achievement dashboards, updated in real time, make it obvious which agents and which accounts need management attention this week — not at month-end.
